Senior Account Manager - Facilities

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Senior Facilities Account Manager

Salary: Up to £65k DOE


  • Private Health
  • 4x life assurance
  • 25 days + bank holidays
  • 8X8 Pension

Location: Based from space/space to be confirmed this is a pan European role.

Contract Type: Permanent 40 hours per week.

Reporting To: Associate Director

Pareto are looking to employ an experienced Senior Facilities Account Manager to manage multiple sites  on one our accounts. The successful candidate will be able to demonstrate exceptional experience in people management, process implementation and ownership of day to day operations. Extensive European travel forms part of this role.

This will include experience working supplier side to deliver to a high profile client and a thorough understand of M&E service delivery. We are looking for an exceptional communicator that will be able to manage several stakeholders, whilst maintaining the highest levels of service at all times.

 We need someone that is ambitious, self-driven, professional and the hardest worker in the room. This role will report in the Pareto Associate Director. We are looking for someone to take a well performing account and make it a world leading example of service delivery.

Key Duties

  • Ownership of day to day operations.
  • Weekly operational briefings with the client representative to explain the operational challenges and opportunities across the portfolio. These weekly meetings will be documented and the minutes shared with all key stakeholders.   
  • Completion of monthly management reports that cover all services across all sites. This will be delivered to the client within 10 days of the following month and will include full PPM and H&S data. This will extend to quarterly strategic reviews that will senior stakeholders to drive the strategy of the overall contract.
  • Assistance with the implementation, management and delivery of a global CAFM system working closely with the customer to ensure it is fully optimised.
  • Implementation of standard operating procedures for all base functions of the service delivery. This will include designing, writing and delivery these SOP’s and ensuring they are followed to UK standard across all countries.
  • Full accountability for understand the baseline contract and ensuring that all base services are delivered without exception. Reporting week/monthly/quarterly to ensure all requirements of the contract are met.
  • Act as the senior point of decision making for the team and the key point of escalation to ensure the client is free to manage at a strategic level.
  • Completion of all HR related tasks including appraisals, salary reviews and disciplinary procedures. 
  • Manage core sub-contractors effectively ensuring they are operating in line with their specifications and delivering value for money.
  • Completing quarterly audit reviews with all core sub-contractors including SLA scoring.
  • Provide support for large scaler projects across the portfolio.

Additional Important Areas:

Service Delivery:

  • Collate information and write up account overviews for monthly report
  • Become super user for our key systems to support business queries
  • Quarterly account reviews with your Account Managers
  • Implement Key account management scheme
  • Client reporting
  • Mobilisation for each client within your patch
  • Sub-contractor management
  • Ownership of renewal process in your patch
  • Site visits


  • Cross Auditing
  • Develop Online training portal to capture staff training records
  • Annual review of all internal policies to ensure up to date with current legislation and fit for purpose
  • Act as point of contact for External H&S advisor and inspector


  • Taking Responsibility for Annual Leave monitoring. Making sure everyone is using their holiday appropriately.
  • Meeting new starters and reviewing all exit interviews for within your patch.
  • Performance Management, making sure appraisals are upheld and reported.
  • Development & Training


  • Monitor Overtime Levels
  • Monthly Billing – Confirm any contract changes & monitor spend against budget
  • Own and review the renewal process

Essential Criteria:

  • Suitable, recent and relevant FM experience (typically 7+ years)
  • A IWFM qualification (or similar) level 5 or above
  • A minimum of IOSH Managing Safely qualified or equivalent.
  • Strong knowledge of FM service delivery across all services lines
  • Excellent planning and organizational skills
  • Excellent verbal, written communication and presentation skills
  • Strong IT skills
  • Ability to manage own workload and work on own initiative
  • Ability to work in, and adapt to a rapidly changing environment
  • Comfortable challenging poor standards or behaviour and implementing change
  • Ability to work co-operatively with others to complete tasks and implement process improvements.
  • Multi-site FM management experience preferred 

Or, know someone who would be a perfect fit? Let them know!


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We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK. 

We operate with an entirely flexible model that allows us to build our service solution around each organisation we partner with. We believe in account management and our teams are formed of professionals qualified to the highest levels within FM. 

We apply intellect and intuition to our service offering, embracing technology and innovation at every opportunity, to deliver exceptional service.

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