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Location: London

Role Type: Permanent, Full Time

Hours: Mon-Fri, 7:30-4:30

Salary: Up to £27,000 DOE 

This is a full-time role based in Central London for a high-profile Client. We are looking for the most vibrant, exciting, enthusiastic candidate. We want team members to be outgoing, customer focused, always willing to help and always willing to own a problem to completion.

The person needs to be a team player, who will always go above and beyond to achieve.

Reporting directly to the Workspace Manager (WSM) and Senior Client Team, to manage and develop a Workplace Experience that meets and exceeds customer expectation.

Joining a Multi-Skilled Team in delivery an excellent customer experience, whilst ensuring all services are delivered to contract and legal requirements.


  Key Responsibilities:

·        Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Customer Property & Facilities Team.

·        Guest check in and creating all guest/contractor passes

·        Support WSM in managing and prioritise workloads within the team to ensure achievement of service standards.

·        Meeting and greeting clients

·        Daily meeting room booking services

·        Liase with EA’s to ensure each meeting requirements are met

·        Supporting internal events including set up and derig

·        Arranging couriers

·        Action adhoc guest and employee requests

·        Support with meeting room set up and daily room checks

·        Managing stationary stock

·        Creating passes for new starters, managing visitors and contractor passes process

·        Keeping the reception area tidy

·        Answering and forwarding phone calls

·        Screening phone calls

·        Sorting and distributing post 

·        Maintaining front door security and reporting any suspicious activity

·        Must be prepared to ‘fill the gaps’ and step into any of the facilities roles in times of constrained resource.

·        Adhoc events assistance


Key Skills:

·        Good Communicator

·        Client focused Skills

·        Able to work on own initiative or as team player

·        Adaptable to various duties of the post

·        Confident and courteous manner, both in person and on the phone

·        Commitment to customer care

·        Cultural sensitivity and awareness



·        Excellent communication, coaching and feedback skills.

·        Experience in a fast-paced environment

·        Proven experience in a customer service environment.

·        Contract management & negotiation skills.

·        PC literate and competent in all relevant MS applications, i.e., Word, Excel and PowerPoint 

Or, know someone who would be a perfect fit? Let them know!


South Kensington
SW7 London Directions View page

We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK. 

We operate with an entirely flexible model that allows us to build our service solution around each organisation we partner with. We believe in account management and our teams are formed of professionals qualified to the highest levels within FM. 

We apply intellect and intuition to our service offering, embracing technology and innovation at every opportunity, to deliver exceptional service.

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