Receptionist

Location: London

Salary: £27,000 to £29,000 DOE

Role Type: Permanent, Full Time

We are looking for the most vibrant, exciting, enthusiastic candidate. We want team members to be outgoing, customer obsessed, can do attitude and always willing to own a problem to completion.

The person needs to be a team player, who will always go above and beyond to achieve.

Reporting directly to the Workplace Manager, this role will support the entire Team and be crucial in developing a Workplace Experience that meets and exceeds customer expectations.

Key Responsibilities:

• Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Customer & Facilities Team.

• Support Workspace Team in managing and prioritise workloads within the team to ensure achievement of and ensure the highest service standards are met. service standards.

• Supping in management of the client’s leavers and new starters processes.

• Supping in management of internal client processes to include gym membership, locker allocation, bike pass allocation.

• Supporting the DSE assessment processes and tracking requirements

• Managing the clients ticketing system, raise, allocate, monitor, and close jobs and ensure all tickets raised by the client are responded to in a timely and professional manner.

• Monitoring and responding to the client’s Slack channels

• Supporting and ordering stationery for the London and Regional sites where required.

• Any other administrative duties or support function as required by the Workspace Manager and team.

• Must be prepared to ‘fill the gaps’ and step into any of the facilities/workspace roles in times of constrained resources.

• Reception Duties- This role will be required to cover reception as follows: Lunch, sickness and leave cover.

• Meeting and greeting clients.

• Booking meetings

• Supporting internal events including set up and derig

• Arranging couriers

• Support with meeting room set up and daily room checks

• Managing stationary stock

• Placing stationery and food orders for Regional Sites

• Support with meeting room set up and daily room checks

• Creating passes for new starters, managing visitors and contractor passes process

• Keeping the reception area tidy

• Answering phone calls

• Supporting with phone calls

• Sorting and distributing post

• Maintaining front door security and reporting any suspicious activity

Key Skills:

• Good Communicator

• Client focused Skills

• Able to work on own initiative or as a team player.

• Adaptable to various duties of the post

• Confident and courteous manner, both in person and on the phone

• Commitment to customer care

• Cultural sensitivity and awareness

Experience

• Excellent communication, coaching and feedback skills.

• Experience in a fast-paced environment

• Proven experience in a customer service environment.

• Contract management & negotiation skills.

• PC literate and competent in all relevant MS applications, i.e., Word, ExcelExcel, and PowerPoint

• DSE / First Aid Trained is a bonus