Job Title : Receptionist
Location : Edinburgh, 2 Freer Street
Contract Type : Permanent, Full Time
This is a full-time role based in Edinburgh for a high-profile Client. We are looking for the most vibrant, exciting, enthusiastic candidate. We want team members to be outgoing, customer focused, always willing to help and always willing to own a problem to completion. To develop a Workplace Experience that meets and exceeds customer expectation. Joining a Multi-Skilled Team in delivery an excellent customer experience, whilst ensuring all services are delivered to contract and legal requirements.
Key responsibilities :
Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Customer Property & Facilities Team.
Guest check in and creating all guest/contractor passes
Support WSM in managing and prioritise workloads within the team to ensure achievement of service standards.
Maintain Office Security
Meeting and greeting clients
Daily meeting room booking services
Liase with EA’s to ensure each meeting requirements are met
Supporting internal events including set up and derig
Action adhoc guest and employee requests
Support with meeting room set up and daily room checks
Managing stationary stock
Placing stationery and food orders for Regional Sites
Creating passes for new starters, managing visitors and contractor passes process
Keeping the reception area tidy
Sorting and distributing post
Maintaining front door security and reporting any suspicious activity
Putting through sales and/or assisting clients making orders
Must be prepared to ‘fill the gaps’ and step into any of the facilities roles in times of constrained resource.
Adhoc events assistance
Experience and knowledge :
Excellent communication, coaching and feedback skills.
Experience in a fast-paced environment
Proven experience in a customer service environment.
PC literate and competent in all relevant MS applications, i.e., Word, Excel and PowerPoint
Client focused Skills
Able to work on own initiative or as team player
Adaptable to various duties of the post
Confident and courteous manner, both in person and on the phone
Commitment to customer care
Cultural sensitivity and awareness