Reception Lead

Scroll to content

Main Function: FM Team Leader  

Due to the growth of the Facilities Management contract to include more service scope, we are creating the role of Team Leader to act as a more senior support for the Workplace Manager. 

The overall purpose is to support the Workplace Manager with maintaining effective Facilities

Management service delivery and effectively act as their deputy. 

This includes directly managing the Front of House team, managing soft-services contractors, getting involved in higher level FM projects and deputising for the Workplace Manager in their absence.  

This role will include a higher level of responsibility and accountability, and this individual will be liaising with employees directly on facilities matters. 

This role will be based from the Front of House, so these duties will remain, but in addition the following will also be added:   

·  Take responsibility for ensuring effective facilities management is delivered at all times. 

·  Find ways to improve facilities management within your demise and implement ideas    

· Take on day to day responsibility for duty setting of the Front of House team. Act as the line manager in the absence of the Workplace Manager.

· Be responsible for the Front of House rota, dealing with any sickness/holidays ensuring full cover at all times

· Arrange sub-contractor visits from the soft services contractors

· Complete monthly audits with a sub-contractor representative on the sub-contractors including cleaning & security

·  Attend quarterly review meeting with the sub-contractors and input in to the KPI meetings

·  Attend Pareto FM’s six monthly managers days 

·  Act as the point of escalation for any operational FM issues locally in the absence of the Workplace Manager. 

·  Assist in reviewing & updating FM procedures, processes and team structures.

·  To add intelligent thought to processes, procedures, team duties, team structures and implement effective methods for enhancement. 

·  Deliver the highest level of service standards and customer relationship management. 

·  Deliver exceptional communication skills with a vibrancy for driving standards forward.         

Additional Important Areas Required For The Role:

Health & Safety Management

· An understanding of health and safety to ensure compliance across the operating portfolio at all times in line with the company standards.

·  Assisting with regular audits to ensure statutory items are adhered to.  

Service Delivery 

· Develop strong relationships with clients and Pareto FM teams 

· Focus on FM innovation in service delivery and exceeding customers contractual requirements 

People Management 

·  Manage Front of House direct reports 

·  Communicate effectively in both written and verbal format to ensure that your team are clear about our expectations

·  Assist with all disciplinary, sickness and grievance in line with Pareto policy with significant support from your Pareto manager.

· Provide regular feedback on performance as required  

Client Liaison 

·  Be the key client contact point for all issues in the absence of the Workplace Manager

·  Deal directly with the client staff in resolving issues 

·  Provide regular formal and informal client communication

·  Attend the monthly/quarterly client meetings as required  

 Contract Particulars:

·  A BIFM qualification (or similar) level 3 or above 

·  A minimum of IOSH Managing Safely qualified or equivalent.

·  Strong knowledge of FM service delivery across all services lines 

·  Excellent planning and organizational skills

·  Excellent verbal, written communication and presentation skills

·  Strong IT skills

·  Effective time management, never late mentality 

·  Ability to manage own workload and work on own initiative 

·  Ability to work in, and adapt to a rapidly changing environment

· Comfortable challenging poor standards or behaviour and implementing change

·  Ability to work co-operatively with others to complete tasks and implement process improvements.

Or, know someone who would be a perfect fit? Let them know!

We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK. 

We operate with an entirely flexible model that allows us to build our service solution around each organisation we partner with. We believe in account management and our teams are formed of professionals qualified to the highest levels within FM. 

We apply intellect and intuition to our service offering, embracing technology and innovation at every opportunity, to deliver exceptional service.


Already working at paretofm?

Let’s recruit together and find your next colleague.

email
@paretofm.com
  • Alexandra
  • Andrew
  • Bill
  • Chris
  • Colin
  • Dan
  • Daniel
  • Di
  • Emma
  • Frankie
Teamtailor

Applicant tracking system by Teamtailor