Front of House Assistant

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Hours: 2 week shift patter - week One 8-4 - week Two 10-6

Function:

The Front of House Assistant (FoHA) will support the Facilities Manager at the head office. The role will have direct interaction with Reception, various departments, multiple areas and senior managers across the business. We’re looking for an outgoing, gregarious, big character to join the team to build a ‘Facilities Presence’ within the organisation. People from a high end retail/hotel background will be well suited. 

This role will include extensive administration tasks and additional duties to be defined in the new set up. We are looking for team members that are flexible and are willing to take on additional duties to support the business.

Requirements:

  • Front of House management – first point of contact for visitors and staff; answering and transferring calls; maintaining the schedule of allocated vehicle spaces; ensuring the reception and meeting rooms are kept immaculate
  • Customer service – providing a high level service for both internal and external customers
  • Stakeholder management
  • Responsible for the mail room, sorting and distributing incoming post and franking outgoing mail
  • Meeting room and hospitality booking, co‐ordinating set ups as requested and assisting with events where required
  • Access control management, issuing and programming access cards for staff, contractors and visitors
  • Financial administration, including invoicing, PO creation and working to ensure value for money from quoted works
  • Operate CAFM system to evaluate, prioritize and respond promptly to Facilities‐related inquiries from employees; relay inquiries to appropriate resource
  • H&S management, to ensure relevant legislation is adhered to and appropriate records are maintained
  • Run the joiner/leaver process and updating related systems
  • Responsible for contractors while on site in absence of the management team
  • Maintain Reception and Facilities’ inboxes, allocating and completing tasks as required
  • Taxi and courier booking
  • Some low level handy person style tasks including meeting room set ups, kitchen tidying, clearing etc.
  • Some unsocial hours working may be required from time to time

Skills and experience:

  • Strong interpersonal and communication skills, both oral and written
  • Organised, efficient and able to multitask
  • Ability to work both independently and in a team
  • Knowledge of IT software – MS Office and other business critical software
  • Administrative experience
  • Health and Safety knowledge and awareness
  • Customer service skills
  • Budget management/financial experience
  • Contractor management
  • Hospitality/meeting room management
  • Flexibility

Desired Skills:

  • IOSH working safely / IOSH managing safely
  • DSE assessor
  • Fire warden
  • Occupational first aid
  • Manual handling
  • Working at height
  • AutoCAD experience

Or, know someone who would be a perfect fit? Let them know!

We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK. 

We operate with an entirely flexible model that allows us to build our service solution around each organisation we partner with. We believe in account management and our teams are formed of professionals qualified to the highest levels within FM. 

We apply intellect and intuition to our service offering, embracing technology and innovation at every opportunity, to deliver exceptional service.


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@paretofm.com
  • Alexandra
  • Andrew
  • Bill
  • Chris
  • Colin
  • Dan
  • Daniel
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  • Emma
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