Technical Account Manager

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Technical Account Manager

Salary: Up to £50k DOE


  • Private Health
  • 4x life assurance
  • 25 days + bank holidays
  • Auto Enrol pension

Location: Central London

Contract Type: Permanent 40 hours per week.

Reporting To: Associate Director/Senior Account Manager

Pareto FM are looking to bring on a Technical Account Manager to manage hard service delivery on one of our prestigious accounts. Ensuring all Contractual Obligations are met. These include, but are not limited to, Reactive & PPM Works, Ensuring Statutory Compliance, Managing & Delivering Small Projects, Building & Maintaining strong relationships with Customers, Working alongside the Client Workspace Team to be the “go to” person for any FM needs they may have.

This also has the potential to be a hands on role and occasionally will require your direct involvement to resolve issues.

Key Responsibilities:

·        Ensure that all PPM tasks are completed on time, in line with specifications and any remedials accurately reported.

·        Ensure that all Reactive tasks are completed within KPI time frames and to a high standard of repair.

·        Ensure all statutory related paperwork is completed accurately and is filed appropriately.

·        Develop and Project Manage Minor Works.

·        Provide timely, consistent and exemplary communication.

·        Ensure the adoption of Pareto policies and procedures throughout the area of responsibility.

·        Deliver all necessary Toolbox Talk Training as well as identifying other training requirements within direct reports.

·        Ensure the adoption of safe working practices during maintenance and repair activities.

·        Manage the safe systems of work for area of responsibility.

·        Interface with the Client Workspace Team in the course of reactive and PPM maintenance works.

·        Undertake sub-contractor management in line with the above.

·        Line Manage maintenance engineers in area of responsibility.

·        Ensure resources are efficiently and effectively organised.

·        Ensure satisfactory time keeping and conduct of workforce..

·        Preparation of Monthly and Quarterly Reports

·        Liaise with all stakeholders to ensure that the service meets and exceeds service level agreements. Continually review service provision to identify areas of improvement.

·        Carry out such other duties as may be reasonably required from time to time by TBC.

·        Operate as part of the wider Pareto Management Team in supporting business and organisational development.



·        Recognised, relevant Mechanical / Electrical engineering qualifications.

·        Computer Literacy (Microsoft Word, Excel, Outlook & Project).

·        Driving Licence

·        IOSH Managing Safely or NEBOSH


Experience & Knowledge:


·        Relevant experience in a similar position.

·        Managed a team of Engineers.

·        Proven ability to work in a team environment.

·        Good interpersonal skills both internally and with customers.

·        Proven ability to work to targets and deadlines.

·        Proven ability to work unsupervised and under pressure.

·        Proven ability to work in a team environment.

·        Good interpersonal skills both internally and with customers.

·        Worked with a CAFM Management System



·        Customer focuses with a proactive “love what we do” attitude.

·        Thorough, methodical, with appropriate attention to detail.

·        Able to understand interpret and communicate data effectively.

·        Be able to remain calm under pressure.

·        Ability to work independently and as part of a team.

·        Flexible, adaptable and with the ability to act in a professional manner.

Or, know someone who would be a perfect fit? Let them know!

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We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK. 

We operate with an entirely flexible model that allows us to build our service solution around each organisation we partner with. We believe in account management and our teams are formed of professionals qualified to the highest levels within FM. 

We apply intellect and intuition to our service offering, embracing technology and innovation at every opportunity, to deliver exceptional service.

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