Associate Director

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Associate Director

Department: London & EMEA

Salary: Up to £70,000 DOE


  • Private Health Care
  • Private Dental Care
  • 4 X Life Assurance
  • 8% matched pension
  • Annual holiday of 35 days including bank holidays
  • 20 days company sick pay
  • Travel paid outside of Central London 

Location: Central London with some European travel

Contract Type: Permanent

Reporting To: Managing Director

Pareto FM are currently looking for an Associate Director to join us on a permanent basis. This is a newly created proactive role which is required as part of the continued Pareto growth curve. This is a full-time role based from London which will look after two of Pareto’s major accounts. The client profile is two of the largest online social media and gaming businesses in the world. The role will include management of two senior managers and their teams reaching across M&E and TFM and will include occasional travel to Europe.

As an Associate Director, you will effectively work with the Board to execute the activities needed to ensure that all accounts are maintained to the highest standards and make sure the properties are able to operate efficiently. We are looking for the most vibrant, exciting, enthusiastic candidate. We want team members to be outgoing, customer focused, always willing to help and always willing to own a problem to completion. The person needs to be a team player, who will always go above and beyond to achieve. They will always say yes and will always support the customer in every action. They will always do what is required to deliver service and will always be the hardest worker in the room.

This role will give a great opportunity for an Associate Director to play a major part in Pareto’s growth and development.

 Key Responsibilities Include:

  • Be an outward beacon of positivity and be a meaningful important representation of Pareto FM.
  • Deliver service excellence to two world leading organisations across multi site and pan European portfolios. This includes service excellence in the M&E and TFM operating model.
  • Be a leader and always lead by example. Always go above and beyond and always exceed the client’s expectations.
  • Deliver a successful operational service across the business' asset portfolio and regional offices, using both directly employed and external specialists ensuring compliance
  • Implement effective processes to manage department workflow and measure output
  • Leads Performance Management activities for all facilities team managers and team members
  • Develop and manage budgets, planning and forecasting the department expenditure, limiting overspend and ensuring full compliance
  • Manage the relevant client information ensuring compliance audits are conducted regularly, and manage the on boarding of new contractors and suppliers
  • Can explain the purpose and vision of the facilities function in a way which is meaningful and motivating to the team & wider audience.
  • Aware of market trends and able to oversee strategy built on learnings
  • Identify a range of opportunities and take specific action to improve performance results
  • Ensure the business meets statutory HSE compliance, and operates best practice, promoting a culture of health, safety, and welfare
  • Ensure all operational maintenance, projects or incident responses that may impact the business are clearly communicated
  • Spearhead environmental projects and strategies, leading on the implementation of sustainability initiatives across the business
  • Present facilities management reports to stakeholders monthly highlighting key metrics using data analysis.
  • Takes ownership for leading through change and adapts plans to take account of changing situations
  • Embeds culture and enthusiasm and a sense of accountability to deliver great performance
  • Builds relationships and networks across and outside the business
  • This list of duties is not exhaustive, and the post holder may be asked to carry out other duties through discussion with their line manager.
  • Operate as part of the Executive Operational Board in driving and supporting the ongoing development and growth of Pareto FM


Technical Competencies

  • The candidate must be based within Greater London
  • The candidate must have at least eight – ten years demonstrable FM service delivery experience
  • The candidate should have a formal IWFM qualification or similar. Ideally Level 5 or higher
  • The candidate should have standard H&S related FM training e.g. IOSH, NEBOSH
  • The candidate should have general FM training e.g. L8 Awareness, Fire Warden training etc
  • The candidate should hold membership of the IWFM


Personal Specification

  • Extensive experience in  leadership within a building service environment, having successfully managed a mix of both directly employed and contractor maintenance staff
  • engineering installations, and the associated health and safety requirements across properties
  • Experience in implementing processes ensuring successful maintenance operational delivery
  • Strong experience in vendor management, on boarding and off boarding, negotiation, and conducting audits
  • Demonstrable experience of managing and developing substantial and complex budgets
  • Personal qualities that will resonate the business values – you have a dedicated professional approach, you act with integrity and you are fully engaged with your colleagues, clients, and teams

Or, know someone who would be a perfect fit? Let them know!

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We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK. 

We operate with an entirely flexible model that allows us to build our service solution around each organisation we partner with. We believe in account management and our teams are formed of professionals qualified to the highest levels within FM. 

We apply intellect and intuition to our service offering, embracing technology and innovation at every opportunity, to deliver exceptional service.

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