Facilities Helpdesk Manager
We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.
Facilities Helpdesk Manager
Location: Site based – with flexibility (Reading, Surrey, Uxbridge)
Salary: £40k DOE
Hours: 40 hours a week
Role Type: Permanent
Pareto are currently looking for an Contract Helpdesk Manager to join us on a full time basis.
Responsibilities to include but not limited to:
- Implementing and managing the eLogs CAFM system across a high profile Integrated Facilities Management account
- Implement and managing the contract specific helpdesk processes
- Implement and managing the contract financial reporting processes
- Line management of the Helpdesk Team, including objective setting, performance management and development
- Work alongside the Contract Manager in developing the ongoing strategy to ensure best fit alongside Pareto’s growth
- Monitoring the Facilities Helpdesk email inboxes.
- Inputting and tracking jobs into eLogs as required.
- Take a cradle to grave approach in the ownership of Helpdesk services, including; actively monitoring open jobs and chasing engineers and cleaning supervisors for updates where required.
- Raising purchasing orders as required.
- Assisting with the allocation of PPM tasks to the relevant resource.
- Supporting the Team in reviewing documentation and supporting with any issue raising.
- Dealing with escalations with sub-contractors paperwork/certificate non-submission.
- Support review of sub-contractor RAMS.
- Cover team absence and annual leave where required.
Key Requirements:
- Previous experience of eLogs/eLogbooks required
- Previous administrative experience required
- Previous FM Helpdesk/Operations experience is required
- Previous experience overseeing contractors required
- Demonstrate strong administration skills
- Strong IT skills including Microsoft Office
- Excellent telephone and email manner, with solid communication and interpersonal skills
- Excellent attention to detail
- Department
- Facilities
- Locations
- Reading, Uxbridge, Surrey
Reading
We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.
We operate with an entirely flexible model that allows us to build our service solution around each organisation we partner with. We believe in account management and our teams are formed of professionals qualified to the highest levels within FM.
We apply intellect and intuition to our service offering, embracing technology and innovation at every opportunity, to deliver exceptional service.
Facilities Helpdesk Manager
We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.
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