Facilities Helpdesk Administrator
We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.
Facilities Helpdesk Administrator
Salary: £24,000
Location: Remote (Bristol area)
Pareto are currently looking for a Helpdesk Administrator to join us on a Full time basis to be based in Bristol.
Responsibilities to include but not limited to:
- Monitoring the Facilities Helpdesk email and logging jobs;
- Actively monitoring open jobs including chasing engineers for updates and allocating jobs to engineers;
- Raising purchasing orders for engineers and other team members as required;
- Allocating PPM tasks to engineers;
- Scanning compliance documentation (in-house and sub-contractor);
- Reviewing documentation and raising any issues to either the Technical Site Managers or Contractor Compliance Manager;
- Monitoring up and coming inspections and co-ordinating dates with sub-contractors and Technical site Managers;
- Following up with sub-contractors paperwork/certificates in relation to completed inspections;
- Raising remedial actions following inspections;
- Assisting the Technical site Managers with the raising of quotes as required;
- Logging monthly overtime for approval by the Account Director;
- Assessing completeness and appropriateness of sub-contractor RAMS
- Supervising sub-contractors ensuring all H&S rules are adhered to
- Completing spot audits on sub-contractors to ensure they are working with site rules
- Completing spot audits on the Pareto engineers to ensure they are working to site rules
- Completing regular audits on Pareto engineer risk assessments for completeness
- Monitoring and ensuring engineer training records are up to date
Key Requirements:
- Previous administrative experience desirable
- Previous helpdesk experience is desirable
- Previous experience overseeing contractors required
- Demonstrate strong administration skills
- Strong IT skills including Microsoft Office
- Excellent telephone and email manner, with solid communication and interpersonal skills
- Attention to detail
- Department
- Facilities
- Locations
- Bristol
- Remote status
- Hybrid Remote
We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.
We operate with an entirely flexible model that allows us to build our service solution around each organisation we partner with. We believe in account management and our teams are formed of professionals qualified to the highest levels within FM.
We apply intellect and intuition to our service offering, embracing technology and innovation at every opportunity, to deliver exceptional service.
Facilities Helpdesk Administrator
We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.
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