Workplace Experience Coordinator
We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.
Job Title : Workplace Experience Coordinator
Location : London
Contract Type : Full time Shift Pattern: 8:30am-5:30pm
Salary: £35-£37 DOE
Overview:
This is a full-time role based in London for a high-profile Client. We are looking for the most vibrant, exciting, enthusiastic candidate. We want team members to be outgoing, customer focused, always willing to help and always willing to own a problem to completion. To develop a Workplace Experience that meets and exceeds customer expectation. Joining a Multi-Skilled Team in delivery an excellent customer experience, whilst ensuring all services are delivered to contract and legal requirements.
Key responsibilities :
- Provide workplace experience services to all employees, contractors and vendors to Samsara UK office, remote employees and across our European offices to increase wellbeing, productivity and satisfaction.
- Lead Meeting Room Management, AV triage with biztech colleagues, meeting support, supply and equipment management
- Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Workplace team.
- Act as Front of House lead for EMEA HQ office in London to be first point of engagement for colleagues, new hires and visitors alike, creating a warm welcome and a supportive environment that enhances the overall experience.
- Work cross functionally alongside our other support functions such as People Operations, Biztech, communications to support all teams located in the office and remotely to provide a first-class experience to all and supports the need of creating a great place to work.
- Own and conduct onboarding to all new hires across EMEA region and align onboarding across APAC region to ensure consistency and a continuous improvement process is in place.
- Maintain all location SOPs, databases and communication details.
- Follow security and emergency procedures as defined from the Global team. Respond to emergency situations in a calm, efficient manner. Summon appropriate assistance and make appropriate notifications in accordance with operating procedures.
- Support the Regional Workplace Manager perform their role effectively and act as deputy in their absence.
- Flexibility to cover OOH events – TOIL
- First Aider/Fire Warden
- Logging any accidents, incidents, near misses on site via Pareto portal
- Must be prepared to ‘fill the gaps and step into any of the facilities roles in times of constrained resource.
- Action ad hoc guest and employee request
- Any other duties required by the client.
Experience and knowledge:
- Excellent communication, coaching and feedback skills.
- Experience in a fast-paced environment.
- IWFM (or similar) Level 3 Certificate
IWFM (or similar) Level 3 Certificate
- IOSH Level 3 Managing Safety
- Proven experience in a customer service environment.
- PC literate and competent in all relevant Google applications, i.e., Google docs, Sheet, Google slides, G-Calendar and Drive
Key Skills:
- Good Communicator
- Client focused Skills
- Able to work on own initiative or as team player.
- Confident and courteous manner, both in person and on the phone
- Commitment to customer care
- Cultural sensitivity and awareness
- Department
- Facilities
- Locations
- London
- Yearly salary
- 35,000 - 37,000
- Employment type
- Full-time
We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.
We operate with an entirely flexible model that allows us to build our service solution around each organisation we partner with. We believe in account management and our teams are formed of professionals qualified to the highest levels within FM.
We apply intellect and intuition to our service offering, embracing technology and innovation at every opportunity, to deliver exceptional service.
Workplace Experience Coordinator
We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.
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