Maintenance Engineer

Purpose of the Role

As a Maintenance Engineer, you will be responsible for delivering both planned and reactive maintenance across the contract, ensuring the client’s mechanical and electrical assets are maintained in a safe, efficient, and fully operational condition.

This role plays a key part in the day-to-day running of the contract. You’ll be well organised, able to work to agreed timescales, respond effectively to emergency situations, and operate confidently both independently and as part of a wider engineering team.

The Role

You will be responsible for maintaining, servicing, and repairing a wide range of mechanical and electrical systems across the client’s estate. Working closely with the Account Manager, Helpdesk, and wider FM team, you’ll ensure all maintenance activity is delivered in line with statutory requirements, KPIs, and SLAs, while maintaining a strong focus on health, safety, and customer service.

Clear communication with clients, end users, and colleagues is essential, as is accurate completion of documentation and system updates.

Key Responsibilities

• Carry out planned preventative maintenance (PPM) and reactive works on mechanical and electrical systems, using the CAFM system via mobile app within agreed timeframes

• Maintain and repair plant, equipment, and associated components, ensuring assets remain safe, compliant, and fully operational

• Undertake fault finding and reactive repairs on mechanical and electrical systems as required

• Maintain site logbooks and records, including electrical, mechanical, water systems, and health & safety documentation

• Service and maintain TMVs across the client’s estate

• Identify, report, and escalate statutory maintenance issues or compliance risks to the Account Manager where works cannot be completed

• Proactively identify hazards, near misses, and safety concerns, reporting them via the relevant systems and to site management

• Liaise professionally and courteously with clients, end users, subcontractors, and colleagues at all times

• Complete small installation and repair works as directed by the Account Manager and Helpdesk Scheduler

• Ensure all paperwork and reporting is accurate, complete, and submitted in line with agreed KPIs and SLAs

• Keep the Helpdesk informed of job progress, delays, and changes to scope

• Communicate the impact of maintenance and repair activities ahead of works being carried out

• Support team development by sharing knowledge and skills to promote safe and continuous site operations

• Be flexible to support business needs, including occasional evening, weekend, or public holiday working

• Undertake any other reasonable duties required under the contract

Knowledge, Skills & Experience

Essential

• City & Guilds Level III (or equivalent) in Electrical and Mechanical disciplines

• 18th Edition I.E.E

• Strong understanding of safe electrical working practices and the Electricity at Work Regulations 1989

• Proven experience in maintenance, testing, and fault finding across building services systems

Desirable

• City & Guilds BS 2391 Level 3 – Electrical Inspection & Testing

• IOSH Working Safely

• PASMA and IPAF (1b / 3a / 3b)

• Unvented hot water systems training

• Experience with BMS, generators, controls, lighting, plumbing, drainage, LPHW, pressurisation, ventilation, ACOP L8, and cooling tower systems

• High Voltage systems experience with valid certification

Behavioural Competencies

• Customer-focused with a flexible and proactive approach

• Strong written and verbal communication skills

• A collaborative team player who supports colleagues when needed

• Able to prioritise and deliver in high-pressure, business-critical environments

Confidentiality

In the course of this role, you may have access to confidential or sensitive information. All such information must be treated as strictly confidential and handled in line with company policies and data protection requirements.