Operations Support Coordinator - Ireland

Location:

Remote/ home-based with occasional weekly/monthly keep in touch days with the team in our Limerick or Dublin Office.

Salary: €35,000 – €40,000

Hours: 40 hours a week flexible (8am – 5pm)

Responsibilities to include but not limited to:

·        Monitoring the client email inbox and responding to queries

·        Inputting and tracking reactive jobs on our tracker /CAFM system

·        Actively monitoring open reactive jobs including chasing for updates and allocating reactive jobs to engineers and contractors

·        Raising purchasing orders for engineers and other team members as required

·        Allocating PPM tasks to engineers and contractors

·        Ensuring any subcontractor PPMs are booked in on time

·        Attend client meetings on a weekly basis (online and in person)

·        Attention to detail is imperative for this role and continuously looking for improvements

·        Scanning compliance documentation (in-house and sub-contractor)

·        Closing down completed jobs and uploading any associated paperwork

·        Reviewing documentation and raising any issues to the Account Manager in UK/Ire

·        Assist Account Manager with client reporting including helpdesk stats and trends

·        Monitoring up and coming inspections and co-ordinating dates with sub-contractors and the Account Manager

·        Following up with sub-contractors for paperwork/certificates in relation to completed works/inspections

·        Raising remedial actions following works or inspections

·        Processing quotes as required and acquiring costs from in house engineers or contractors

·        Assessing completeness and appropriateness of sub-contractor RAMS

·        Additional tasks as required

Key Requirements: 

·        Previous administrative experience desirable

·        Previous helpdesk experience is desirable

·        Previous experience of Corrigo is desirable

·        Previous experience overseeing contractors required

·        Demonstrate strong administration skills

·        Strong IT skills including Microsoft Office

·        Excellent telephone and email manner, with solid communication and interpersonal skills

·        Excellent attention to detail