Location: Bristol (Tenanted Office Building)
Hours: 40 hours per week. 8am-5pm Monday-Friday with flexibility.

Reports to: Account Manager
Salary: £28K

Role Overview

We are seeking a professional, reliable, and customer-focused Front of House / Facilities Co-ordinator / Receptionist to manage the main reception and front desk of a busy, multi-tenant office building in Bristol.

This role is critical to the day-to-day operation, safety, and presentation of the building. The successful candidate will be the first point of contact for tenants, visitors, and contractors, while also carrying out essential security, facilities, and administrative duties. A background in facilities or building operations is preferred due to the hands-on nature of the role.

Key Responsibilities

Front of House & Reception

• Act as the first point of contact for tenants, visitors, and contractors, delivering a professional and welcoming service at all times.

• Manage visitor sign-in procedures and issue passes as required.

• Handle incoming calls, emails, and general enquiries efficiently and courteously.

• Communicate regularly with tenants, responding to requests, queries, and issues in a timely manner.

• Managing internal systems, such as parcel tracking, car park allocation, issuing access cards and visitor booking.

• Support with setting up for evening tenant events.

Security & Building Operations

• Carry out opening and closing procedures, including unlocking and locking the building.

• Conduct regular security checks, patrols, and inspections of communal areas.

• Monitor access control systems, CCTV, and alarms where applicable.

• Ensure compliance with site security procedures and health & safety requirements.

• Act as first responder for incidents, alarms, or emergencies, escalating where required.

Facilities & Maintenance Support

• Undertake occasional general maintenance tasks (e.g. minor repairs, checks, reporting faults).

• Monitor cleanliness and presentation of communal areas, reporting issues to cleaning or facilities teams.

• Liaise with contractors and service providers, signing them in and overseeing access where necessary.

• Support basic facilities management tasks, including logging jobs and tracking completion.

Administration

• Carry out general administrative duties, including record keeping, logging incidents, and maintaining site documentation.

• Assist with facilities-related paperwork, reports, and compliance records.

• Support the Account Manager with ad-hoc administrative tasks as required.

• Possibility of on call responsibilities on a rota basis.

Skills & Experience

Essential:

• Strong customer service and communication skills.

• Ability to remain calm, professional, and proactive in a busy environment.

• Good organisational skills with attention to detail.

• Willingness and flexibility to support with events after working hours if necessary.

• Basic IT skills (email, CAFM systems, MS Office).

Desirable:

• Previous experience in a front of house, reception, security, or facilities role.

• Facilities or building management background.

• Knowledge of health & safety or building security procedures.

• Experience working in a multi-tenant or commercial office environment.

Personal Attributes

• Professional and well-presented at all times.

• Reliable, trustworthy, and security-conscious.

• Approachable with a problem-solving mindset.

• Comfortable working independently and as part of a wider team.