Contract Support (Hard Services)

Location: Holborn, London
Hours: Full-time, Monday to Friday (8:00am–4:00pm or 9:00am–5:00pm, with a 30-minute lunch break)

About the Role

We are looking for an organised and proactive Contract Support (Hard Services) to join our London Regional Service Team based in Holborn. This is a key administrative role supporting the delivery of our hard services contracts, ensuring the smooth day-to-day running of service operations while providing excellent support to our Service Managers, Engineers, Accounts Team and clients.

This is an excellent opportunity for someone who enjoys working in a busy environment, has strong organisational skills and takes pride in delivering exceptional customer service.

Key Responsibilities

• Assist Service Managers with preparing customer quotations.

• Upload engineers' electronic service reports to the job management system.

• Raise purchase orders and work orders for subcontractors and suppliers.

• Support the Accounts Team with weekly invoicing reports.

• Produce reports for the Management Team as required.

• Learn and use the job management system to assist with scheduling engineers, logging and closing reactive call-outs, and completing compliance tasks.

• Provide administrative cover for other Contract Support team members across the London region.

• Liaise with clients by telephone and email, responding to enquiries and booking service works.

• Work closely with operational teams to ensure service delivery is maintained to a high standard.

About You

We're looking for someone who has:

• Previous experience in a Contract Support, Service Administrator or similar administrative role, ideally within the hard services or facilities management sector.

• Experience using job management software, or the ability to learn new systems quickly.

• Good working knowledge of Microsoft Office, particularly Outlook, Excel and Word.

• Excellent organisational and time management skills.

• A methodical and accurate approach to work.

• The ability to prioritise a varied workload and meet deadlines.

• Strong communication and customer service skills.

• The ability to work effectively with multiple teams.

• A positive, self-motivated and flexible attitude.

What We Offer

• A full-time, permanent position based in our Holborn office.

• A supportive and collaborative working environment.

• Opportunities to develop your skills and progress your career within Facilities Management.

• A varied and rewarding role where no two days are the same.

If you are an organised administrator with excellent customer service skills and are looking to build your career within Hard Services and Facilities Management, we would love to hear from you.