Job Title

Contract Supervisor

Reports To

Contract Manager

Purpose of the Role

The Contract Supervisor is responsible for leading a team of engineers and overseeing the delivery of maintenance services across designated sites to optimise operational performance.

The role is responsible for ensuring that all Planned Preventative Maintenance (PPM) and reactive maintenance activities are completed safely, efficiently, and in accordance with contractual obligations, statutory requirements, service level agreements (SLAs), and company procedures.

The Contract Supervisor provides technical leadership, supports compliance, manages engineering resources and subcontractors, and ensures the highest standards of health, safety, and customer service are maintained.

Key Responsibilities and Accountabilities

Maintenance Management

• Supervise all Planned Preventative Maintenance (PPM) and reactive maintenance activities, ensuring compliance with maintenance schedules on SimPRO and/or the client's maintenance platform.

• Allocate planned and reactive maintenance tasks to site-based and mobile engineers.

• Liaise with and manage specialist subcontractors to ensure works are completed safely, on time and to the required standard.

• Escalate any issues that may impact completion of statutory maintenance or achievement of SLA response times to the Contract Manager.

• Ensure equipment that cannot safely remain in operation is isolated and taken out of service where statutory maintenance cannot be completed.

• Ensure all engineer instruction sets within SimPRO are fully completed, with every task signed off and supported by photographic evidence where required.

• Ensure subcontractor service reports are uploaded to SimPRO and discuss any remedial works with the Contract Manager, including proposed completion timescales.

• Review daily reactive maintenance updates provided by Contract Support Administrators and assist with resource planning where additional engineering support is required.

Health, Safety and Compliance

• Ensure engineers and subcontractors comply with:

  • Health and Safety at Work Act 1974

  • Management of Health and Safety at Work Regulations 1999

  • Electricity at Work Regulations 1989

  • Company and client Health & Safety procedures.

• Ensure all personnel comply with client site rules and House Rules at all times.

• Maintain site-specific Risk Assessments and Method Statements (RAMS), reviewing them at least every six months.

• Obtain subcontractor RAMS and ensure documentation is submitted for Health & Safety approval.

• Ensure permits to work and access permits are completed with suitable RAMS prior to works commencing.

• Ensure permits for planned weekend works are submitted to QSHE at least 48 hours before commencement.

• Report hazards immediately and implement measures to protect personnel and equipment.

• Isolate plant and equipment where necessary and issue permits to work.

• Confirm electrical isolation, dead testing and de-pressurisation of pressure systems before works commence.

Engineering & Technical Responsibilities

• Maintain comprehensive knowledge of all plant and building services under the contract.

• Carry out visual inspections of plant rooms and Building Management Systems (BMS), reporting alarms or faults.

• Review plant operating hours and identify opportunities for energy efficiency improvements.

• Conduct system surveys and recommend improvements to enhance operational efficiency and environmental performance.

• Maintain accurate plant drawings and engineering documentation.

• Conduct regular inspections of plant rooms, substations and switch rooms to identify:

  • Building defects

  • Fire hazards

  • Housekeeping issues

  • Equipment faults

  • Safety concerns

• Produce technical investigation reports following plant failures or emergency incidents, including lessons learned and corrective actions.

Staff Management

• Lead, supervise and support engineering teams.

• Allocate work effectively to maximise operational performance.

• Report staff sickness and annual leave requirements to the Contract Manager.

• Ensure appropriate engineering cover is maintained at all times.

• Deliver induction training for new engineering employees.

• Conduct weekly Toolbox Talks covering:

  • Health & Safety

  • Technical procedures

  • Emergency procedures

  • Communication

  • Electrical switching procedures

• Support the development of prospective Authorised Persons.

• Identify knowledge gaps within the engineering team and recommend additional training.

• Ensure all engineering personnel wear the approved company uniform and maintain a professional appearance.

Client & Contract Management

• Maintain effective communication with client representatives and occupiers.

• Support the Contract Manager in producing the monthly client report.

• Ensure maintenance records, logbooks and compliance documentation remain fully up to date.

• Escalate any risks to critical plant or building services immediately.

• Assist in maintaining contractual compliance and service delivery standards.

Emergency Response

During emergency situations, the Contract Supervisor will:

• Protect the safety of all personnel.

• Minimise damage to plant, equipment and property.

• Direct engineering teams to respond appropriately according to SLA priorities.

• Ensure continuity of essential building services.

General Responsibilities

• Undertake any additional duties reasonably requested by the Contract Manager.

• Promote professionalism, teamwork and excellent customer service across the engineering team.

• Encourage effective communication between engineering personnel and client representatives.

Knowledge, Skills and Experience

Essential

• City & Guilds Level II or III (or equivalent) in Electrical Engineering (role dependent).

• City & Guilds Level II or III (or equivalent) in Mechanical Engineering (role dependent).

• 18th Edition Wiring Regulations.

• Previous Building Services / Mechanical & Electrical maintenance experience.

• Good working knowledge of the Electricity at Work Regulations 1989.

• Experience of:

  • Building Management Systems (BMS)

  • Generator systems

  • Controls

  • Lighting systems

  • Plumbing

  • Sanitary systems

  • Drainage systems

  • Low Pressure Hot Water (LPHW)

  • Pressurisation systems

  • Ventilation systems

  • ACOP L8

  • Cooling tower systems.

• Excellent organisational skills.

• Strong leadership and people management skills.

• Excellent communication skills.

• Customer-focused approach.

• Flexible and proactive attitude.

• Full UK Driving Licence.

Desirable

• City & Guilds BS2391 Level 3 Inspection & Testing (role dependent).

• IOSH Working Safely.

• PASMA.

• IPAF (1b, 3a & 3b).

• Unvented Hot Water Systems qualification.

• High Voltage (HV) training and certification.

• Energy and Environmental Management knowledge.

Behavioural Competencies

The postholder will consistently demonstrate:

• Customer Focus

• Teamwork

• Effective Communication

• Personal Integrity

• Continuous Professional Development

• Leadership

• Accountability

• Problem Solving

• Attention to Detail

• Health & Safety Awareness

• Planning and Organisation