Head of Billing

📍 Hybrid / Flexible
💰 Competitive Salary + Benefits
🏢 Pareto FM Group

Lead Billing. Drive Performance. Make an Impact.

At Pareto FM, we're continuing to grow, and we're looking for an experienced Billing Coordinator to lead and develop our billing function across the Group.

This is a fantastic opportunity for someone who enjoys improving processes, building strong relationships across finance and operations, and ensuring billing is delivered accurately, efficiently and on time.

Reporting into senior leadership, you'll take ownership of billing across planned maintenance contracts, reactive works and projects, ensuring invoices are raised in line with customer agreements while helping to strengthen controls, reduce delays and improve cash flow across the business.

If you have experience leading billing within Facilities Management, Engineering Services, Property Services or another contract-led B2B environment, we'd love to hear from you.

What You'll Be Doing

As Head of Billing, you'll be responsible for:

• Leading the day-to-day billing function across the Pareto FM Group.

• Ensuring invoices are raised accurately and on time across planned maintenance, reactive works and projects.

• Managing billing against customer contracts, agreed rates and commercial terms.

• Working closely with Account Managers and operational teams to ensure all billing information is received ahead of deadlines.

• Monitoring client purchase orders and proactively resolving issues that could delay invoicing.

• Improving billing controls, reducing errors and ensuring complete contract-to-bill reconciliation.

• Reviewing unbilled revenue and driving action to resolve outstanding items.

• Producing billing performance reports and KPIs.

• Supporting continuous improvement, process standardisation and finance transformation initiatives.

• Working closely with Credit Control to help improve cash collection and reduce invoice queries.

What We're Looking For

Essential

We're looking for someone who has:

• Proven experience leading a billing, revenue operations or sales ledger team.

• Experience within Facilities Management, Property Services, Engineering Services, Construction Support Services, or another contract-led B2B environment.

• Strong understanding of billing against contracts, schedules, agreed rates and commercial terms.

• Experience managing multiple revenue streams, including contract billing, reactive works and project billing.

• Experience reconciling contracts and commercial agreements to billed revenue.

• Strong understanding of customer purchase orders (POs) and their impact on billing.

• Excellent stakeholder management skills with the confidence to challenge and hold others accountable to billing deadlines.

• A process-driven mindset with exceptional attention to detail.

• Strong Excel skills and experience using finance systems.

Desirable

It would be great if you also have experience with:

• Sage Intacct

• Simpro

• Shared Service Centre environments

• Facilities Management or multi-site contract businesses

• Billing KPI reporting and finance transformation projects

About You

You'll be:

• Highly organised and able to manage multiple priorities.

• Detail-focused with a passion for accuracy.

• Commercially aware and able to see the bigger picture.

• Confident influencing stakeholders across finance and operations.

• Proactive, collaborative and solutions-focused.

• Comfortable working in a fast-paced and growing business.

Why Join Pareto FM?

At Pareto FM, we're building a finance function that supports a growing, ambitious business. This role offers the opportunity to shape billing processes, influence operational performance and play a key part in improving financial controls and cash collection.

You'll join a collaborative team where your ideas will be valued, your expertise will make a real impact, and you'll have the opportunity to help drive continuous improvement across the Group.

If you're ready to take the next step in your billing leadership career, we'd love to hear from you.

Apply today and become part of the Pareto FM journey.