Salary: £55K depending on experience

Location: Multiple Sites - London

Role Type: Permanent, 40 hours per week

Pareto FM are looking to bring on a Technical Account Manager to manage multiple accounts, ensuring all Contractual Obligations are met. These include, but are not limited to, Reactive & PPM Works, Ensuring Statutory Compliance, Managing & Delivering Small Projects, Building & Maintaining strong relationships with Customers, Working alongside client teams to be the “go to” person for any FM needs they may have.

This also has the potential to be a hands on role and occasionally will require your direct involvement to resolve issues.

Key Responsibilities:

• Ensure that all PPM tasks are completed on time, in line with specifications and any remedials accurately reported.

• Ensure that all Reactive tasks are completed within KPI time frames and to a high standard of repair.

• Ensure all statutory related paperwork is completed accurately and is filed appropriately.

• Develop and Project Manage Minor Works.

• Provide timely, consistent and exemplary communication.

• Ensure the adoption of Pareto policies and procedures throughout the area of responsibility.

• Deliver all necessary Toolbox Talk Training as well as identifying other training requirements within direct reports.

• Ensure the adoption of safe working practices during maintenance and repair activities.

• Manage the safe systems of work for area of responsibility.

• Interface with the client teams in the course of reactive and PPM maintenance works.

• Undertake sub-contractor management in line with the above.

• Line Manage maintenance engineers in area of responsibility.

• Ensure resources are efficiently and effectively organised.

• Ensure satisfactory time keeping and conduct of workforce.

• Preparation of Monthly and Quarterly Reports

• Liaise with all stakeholders to ensure that the service meets and exceeds service level agreements. Continually review service provision to identify areas of improvement.

• Carry out such other duties as may be reasonably required from time to time.

• Operate as part of the wider Pareto Management Team in supporting business and organisational development.

Qualifications

Essential:

• Recognised, relevant Mechanical / Electrical engineering qualifications.

• Computer Literacy (Microsoft Word, Excel, Outlook & Project).

• Driving Licence

• IOSH Managing Safely or NEBOSH

Experience & Knowledge:

Essential:

• Relevant experience in a similar position.

• Managed a team of Engineers.

• Proven ability to work in a team environment.

• Good interpersonal skills both internally and with customers.

• Proven ability to work to targets and deadlines.

• Proven ability to work unsupervised and under pressure.

• Proven ability to work in a team environment.

• Good interpersonal skills both internally and with customers.

• Worked with a CAFM Management System

Skills:

• Customer focuses with a proactive “love what we do” attitude.

• Thorough, methodical, with appropriate attention to detail.

• Able to understand interpret and communicate data effectively.

• Be able to remain calm under pressure.

• Ability to work independently and as part of a team.

• Flexible, adaptable and with the ability to act in a professional manner.