Job Title: Account Director

Location: UK / London / South

Salary: £70k

Reports to: Associate Director

Pareto FM are currently looking for an Account Director to join us on a permanent basis. This is a full-time, UK based role which will initially be focussed in the South of the UK, with potential expansion as the business continues to grow. The role will include management of managers and their teams reaching across M&E and TFM services. As an Account Director, you will effectively work with the Associate Director to execute the activities needed to ensure that all accounts are maintained to the highest standards and make sure the properties are able to operate efficiently. We are looking for the most vibrant, exciting, enthusiastic candidate. We want team members to be outgoing, customer focused, always willing to help and always willing to own a problem to completion. The person needs to be a team player, who will always go above and beyond to achieve. They will always say yes and will always support the customer in every action. They will always do what is required to deliver service and will always be the hardest worker in the room.

Key Responsibilities Include:

• Be an outward beacon of positivity and be a meaningful important representation of Pareto FM.
• Deliver service excellence to a defined portfolio of Accounts. This includes service excellence in the M&E and TFM operating models.
• Be a leader and always lead by example. Always go above and beyond and always exceed the client’s expectations.
• Deliver a successful operational service across the business' asset portfolio and regional offices, using both directly employed and external specialists ensuring compliance
• Implement effective processes to manage workflow and measure output
• Lead Performance Management activities for all team managers and team members
• Develop and manage budgets, planning and forecasting the department expenditure, limiting overspend and ensuring full compliance
• Manage the relevant client information ensuring compliance audits are conducted regularly, and oversee the on boarding of new contractors and suppliers
• Can explain the purpose and vision of the facilities function in a way which is meaningful and motivating to the team & wider audience.
• Aware of market trends and able to oversee strategy built on learnings
• Identify a range of opportunities and take specific action to improve performance results
• Ensure the business meets statutory HSE compliance, and operates best practice, promoting a culture of health, safety, and welfare.
• Lead a Safety Focussed Team through effective implementation and monitoring of company processes.
• Ensure all operational maintenance, projects or incident responses that may impact the business are clearly communicated
• Spearhead environmental projects and strategies, leading on the implementation of sustainability initiatives across the business
• Present facilities management reports to stakeholders monthly highlighting key metrics using data analysis.
• Takes ownership for leading through change and adapts plans to take account of changing situations
• Embeds culture and enthusiasm and a sense of accountability to deliver great performance
• Builds relationships and networks across and outside the business
• This list of duties is not exhaustive, and the post holder may be asked to carry out other duties through discussion with their line manager.

Technical Competencies

• The candidate must be based within easy reach of Greater London
• The candidate must have at least eight – ten years demonstrable FM service delivery experience
• The candidate should have a formal IWFM qualification or similar. Ideally Level 5 or higher
• The candidate should have standard H&S related FM training e.g. IOSH, NEBOSH
• The candidate should have general FM training e.g. L8 Awareness, Fire Warden training etc
• The candidate should hold membership of the IWFM

Personal Specification

• Extensive experience in leadership within a building service environment, having successfully managed a mix of both directly employed and contractor maintenance staff
• engineering installations, and the associated health and safety requirements across properties
• Experience in implementing processes ensuring successful maintenance operational delivery
• Strong experience in vendor management, on boarding and off boarding, negotiation, and conducting audits
• Demonstrable experience of managing and developing substantial and complex budgets
• Personal qualities that will resonate the business values – you have a dedicated professional approach, you act with integrity, and you are fully engaged with your colleagues, clients, and teams