The Soft Services Manager will oversee the delivery of all soft services at the client's Head Office, including Cleaning, Waste Management, Reception, Mailroom, Security and Events. Your primary focus will be to ensure these services are delivered in accordance with contractual KPI’s, prioritising an exceptional customer experience. 

This is an exciting opportunity to work with an extremely prestigious client and a high end corporate office environment. If you are a leader with a commitment to excellence in service delivery and a focus on customer satisfaction, we invite you to apply for this pivotal role. 

Join us in maintaining and enhancing the high standards of our client's head office environment. 

Key Responsibilities 

• Site management for soft service soft service delivery inclusive of Cleaning, Workplace Experience, Waste management, Security and Events. 

• Direct line management of the allocated teams, accountable for performance management, development and engagement across the site. 

• A single point of contact for all operational inquiries, ensuring streamlined communication and effective issue resolution 

• Leading a behavioural safety culture across the site and with your team, through actions, reporting and compliance • Manage relationships with external contractors, suppliers ensuring contracts are effectively negotiated and managed.

· Engaging with client and key stakeholders, effectively communicating the business messages and identifying any efficiency opportunities

· Implement green initiatives such as energy-saving programs and recycling policies

· The post holder will be a key member of the management team for the site. They will be versatile in all elements of Building Management from a soft services perspective and provide excellent leadership skills and support their staff and team to ensure they contribute to positive and improved outcomes

Professional and Personal Competencies/Qualifications 

• Experience managing the specified service lines with credible results 

• Service and outcome oriented with commercial mindset to grow service-related revenue 

• A self-starter, able to work on their autonomously and drive results 

• Effective communication skills 

• Excellent written English and oral communication skills 

• Experience of managing people teams and change programmes

• Expert resource to support future projects from a soft services perspective