Overview: We are looking for the most vibrant, exciting, enthusiastic candidate. We want team members to be outgoing, customer focused, always willing to help and always willing to own a problem to completion. The person needs to be a team player, who will always go above and beyond to achieve. Reporting directly to the Senior Client Team and 

Account Manager, your key responsibilities will be to manage and develop a Workplace Experience that meets and exceeds our customer expectation. You will be joining a Multi-Skilled Team who deliver an excellent customer experience, whilst ensuring all services are delivered to contract and legal requirements. 

Role Objectives: 

• To provide an exceptional front of house experience 

• To manage facilities and other office services contributing to the guest experience 

• Act as an ambassador for the client at all times 

Key Responsibilities: 

• Meeting and greeting guests, providing a warm and welcoming experience 

• Maintaining the clients guest management system, checking in guests and contractors, creating visitor passes 

• Maintain meeting room booking system, juggling rooms to ensure no clashes. 

• Directing guests to meeting rooms, notifying client of guest arrival and logistics. Make sure the right people in the right place at the right time 

• Liaison with client and EA’s to ensure each meeting requirements are met including tech, catering and AV requirements 

• Clearing down and turning round meeting rooms before / after use as well as general meeting room inspections ensuring all rooms are well maintained and presented 

• Providing refreshments for guests and provision of all guest hospitality requirements including frequent liaison with housekeeper 

• Lay out and present catering for staff breakfast & lunch with labels / dietary requirements 

• Replenish catering in meeting rooms, refilling coffee decanters & water carafes, and monitoring kitchen & tea points to ensure they are well stocked and in good order including loading / unloading dishwasher reporting any consumable re-orders to Team Leader 

• Maintaining hygiene and sanitisation levels with frequent sanitisation of touch points • Maintain office security procedures including opening of office and alarm systems. Man door and intercom. 

• Managing reception switchboard, using judgement to screen and handle calls and messages 

• Arranging inbound and outbound couriers and post, sorting and distributing deliveries / post to staff 

• Action adhoc guest and employee requests, including organising taxis, printing meeting papers e.t.c 

• Keep the reception and general areas impeccably well-presented and maintained • Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues 

• Support the client in managing and prioritise workloads within the team to ensure achievement of service standards.

• Act as an ambassador for both Pareto and the Customer Property & Facilities Team. 

• Must be prepared to ‘fill the gaps’ and step into any of the facilities roles in times of constrained resource. 

• Adhoc events assistance 

Key Skills: 

• Excellent customer service skills including client facing and call handling. Hospitality mindset is a must • Excellent communication skills and great attention to detail. A confident, friendly and courteous manner, both in person and on the phone • Take pride in providing an impeccably presented office space • Be punctual, reliable and flexible with a ‘can do’ attitude to tasks and problems • Able to work on own initiative or as a great team player, able to build and maintain effective working relationships with team • Adaptable to various duties of the post, comfortable working with changing priorities and can adapt to the needs of the business • Commitment to customer care • Cultural sensitivity and awareness, exercising discretion at all times Experience: • Excellent communication, coaching and feedback skills. • Experience in a fast-paced environment • Proven experience in a customer service environment. • PC literate and competent in use of G Suite, Gmail and Slac