Revenue Assurance Manager

Location: Holborn, London - 3 days a week office based

Role overview

We are looking for a driven and detail-focused Revenue Assurance Manager to take ownership of billing, accounts receivable, and credit control within our finance team. This role offers the chance to make a tangible impact on the organisation’s cash flow, revenue recognition, and client relationships while developing and leading a small, high-performing team.

You will be at the centre of ensuring that revenue is safeguarded, contracts are set up correctly from day one, and that invoicing and collections run smoothly. By improving billing accuracy, streamlining processes, and driving timely collections, you will directly influence working capital and the overall financial success of the business.

Key Responsibilities

Billing & Revenue Assurance

• Take full ownership of the billing process, ensuring invoices are raised accurately, on time, and in compliance with contractual terms and UK VAT requirements
• Partner closely with Operations and Client Services to resolve billing queries and ensure revenue is correctly captured, reconciled, and reported
• Ensure that new contracts are mobilised and set up correctly from the start, enabling accurate billing and on-time invoicing
• Drive improvements in billing accuracy and efficiency, reducing errors and ensuring robust revenue assurance
• Regularly review billing processes to identify gaps and implement controls that safeguard revenue

Accounts Receivable & Credit Control

• Manage, coach, and support the Accounts Receivable and Credit Control colleagues, ensuring effective performance, development, and motivation
• Monitor, maintain, and reconcile the debtor ledger, ensuring client accounts are up to date and discrepancies are promptly addressed
• Actively manage credit control, engaging with clients via telephone and email to secure timely payments, reduce debtor days, and support strong working capital management
• Allocate and reconcile incoming payments efficiently while resolving customer queries in a professional and timely manner
• Produce and analyse aged debt reports, providing regular updates and recommendations to the Financial Controller
• Act as the primary contact for AR and credit queries, liaising with clients and internal departments to ensure swift resolution

Process Improvement & Reporting

• Lead and contribute to process improvement initiatives across billing, accounts receivable, and credit control functions, with a focus on maximising efficiency, accuracy, and cash flow
• Support the month-end close process, assisting with reconciliations, reporting, and preparation of supporting documentation for external auditors
• Ensure the accurate setup and maintenance of client accounts, including ongoing review and updating of client data

Key skills & experiences

• Demonstrable experience in accounts receivable, billing, and credit control roles, including team management or supervisory experience
• Strong knowledge of UK VAT regulations, billing processes, and accounting standards
• Proven experience in revenue assurance, billing accuracy, or related process ownership
• Familiarity with CIS (Construction Industry Scheme) requirements is highly desirable
• Proficiency in Microsoft Excel, including advanced functions such as pivot tables, lookups, and data analysis tools
• Experience using accounting systems; knowledge of Sage Intacct is desirable
• Excellent written and verbal communication skills, with the ability to liaise confidently with clients and colleagues at all levels
• High level of accuracy, attention to detail, and organisational skills
• Proactive, solution-focused mindset with the ability to take ownership of tasks and drive continuous improvement
• Strong leadership and team development skills, with the ability to inspire and manage others effectively
• Collaborative approach with the ability to work seamlessly across departments