Central Function / Operations / Overheads
·
London
Contract Support
We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.
Location:
Remote working with travel as requested
Salary:
Up to £32,000 (Depending on Experience)
Working Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week)
Employment Type: Permanent, Full-Time
About the Role
We are seeking an experienced and highly organised Contract Support professional to join Pareto FM, supporting operations across multiple client contracts. The successful candidate will play a pivotal role in ensuring the smooth day-to-day administration and coordination of facilities services, working closely with engineers, sub-contractors, Finance and the Contract Managers.
Key Responsibilities
- Monitor central helpdesk inboxes, log jobs, and allocate reactive tasks to engineers and contractors.
- Manage CAFM system for PPMs, reactive works, and compliance documentation.
- Track job progress, update stakeholders, and ensure timely job closure with all necessary paperwork to achieve SLAs.
- Coordinate planned and reactive maintenance works, inspections, and remedial actions.
- Raise purchase orders, track supplier invoices, and assist with financial reporting including P&L, WIP, and debt reports.
- Upload and assess RAMS and compliance documents; follow up on outstanding paperwork from contractors.
- Assist in generating quotes, raising extra works, and planning call-outs or deliveries.
- Maintain accurate people records, including new starters and staff changes.
- Support HSEQ compliance with logbooks, PPE, training records, and toolbox talks.
- Create monthly customer reports and participate in contract review meetings.
- Foster strong internal and external relationships, ensuring effective communication at all levels.
Key Requirements
- Proven administrative experience, ideally within Facilities Management.
- Helpdesk experience and familiarity with contractor coordination.
- Strong knowledge of Microsoft Office and CAFM systems.
- Excellent attention to detail and organizational skills.
- Professional phone/email manner and interpersonal communication abilities.
- Ability to multitask and meet deadlines in a fast-paced environment.
- Department
- Central Function / Operations / Overheads
- Locations
- London
- Yearly salary
- £32,000
Pareto was founded to revolutionise the workplace sector—built to be different, driven to shape the future of work. With diversity, innovation, and bold thinking at our core, we’ve challenged the norm and been recognised as the disruptor in FM.
Now, as the Pareto Group, our acquisition of Sowga strengthens our expertise in mechanical and electrical engineering, expanding our ability to deliver cutting-edge, client-focused solutions.
Together, we’re redefining the industry—and we want ambitious talent to be part of the journey.
Already working at paretofm?
Let’s recruit together and find your next colleague.