Contract Manager – Facilities Management

📍 London (Site-Based)
🏢 Pareto FM
💰 Competitive Salary + Benefits

Pareto FM is seeking an experienced and driven Contract Manager or Facility Manager to lead the delivery of integrated facilities management services at a high-profile, complex client site in London.

This is a fully site-based leadership role, responsible for a large, multi-service operation spanning two buildings across six floors. You will take full ownership of operational delivery, team performance, client relationships, and commercial outcomes.

This role is ideal for a hands-on FM leader who thrives in a fast-paced, client-facing environment and enjoys building high-performing teams while driving service excellence.

The Role

As Contract Manager, you will act as the senior onsite representative for Pareto FM, accountable for the end-to-end delivery of both hard and soft FM services.

You’ll lead from the front — setting standards, managing performance, and ensuring the site operates safely, efficiently, and in line with contractual expectations.

Key Responsibilities

Operational Leadership

• Full ownership of day-to-day FM operations across engineering, cleaning, and support services

• Lead, manage and develop onsite teams, including Engineering and Housekeeping

• Ensure consistent service delivery, quality standards, and service continuity

• Act as the main escalation point for operational issues and incidents

• Lead regular team meetings, setting clear priorities and driving accountability

Client & Stakeholder Management

• Build strong, trusted relationships with client stakeholders and building management teams

• Lead weekly client meetings, providing clear updates on performance, risks and improvements

• Manage client feedback, issues and escalations through to resolution

• Support wider account strategy through participation in governance meetings

Commercial & Financial Performance

• Support the financial performance of the contract, including cost control and resource planning

• Manage and track extra works, ensuring accurate capture and billing

• Support budgeting, forecasting and variance reporting

• Identify opportunities for efficiencies, cost savings and service improvements

Performance, Compliance & Risk

• Ensure full compliance with statutory, regulatory and contractual requirements

• Own site compliance, including PPMs, reactive works and audit readiness

• Monitor and drive performance against KPIs and SLAs

• Oversee subcontractor performance and ensure value for money

• Support business continuity planning and incident management

Health & Safety

• Promote and maintain a strong health & safety culture across the site

• Ensure safe systems of work are in place and consistently followed

• Work closely with the H&S team to maintain compliance and best practice

Projects

• Lead delivery of small to medium-sized projects from scope through to completion

• Manage stakeholders, timelines and budgets

• Ensure projects are delivered safely, on time and to a high standard

What We’re Looking For

We’re looking for a confident and capable FM leader who can take ownership of a complex site and deliver consistently high standards.

You will have:

• Proven experience as a Contract Manager, Facilities Manager or similar senior FM role

• Strong knowledge of soft services, with a solid understanding of hard services

• Experience managing integrated FM services in a client-facing environment

• Strong leadership skills with the ability to motivate, develop and challenge teams

• Excellent communication and stakeholder management abilities

• Strong organisational and problem-solving skills

• Experience using CAFM systems and BMS platforms

• High level of IT literacy, including Google Workspace / Microsoft tools

• A resilient, adaptable approach in a fast-paced operational environment

Why Join Pareto FM?

• Lead a high-profile, complex site with real ownership

• Be part of a growing, forward-thinking FM business

• Work within a supportive account structure with clear leadership backing

• Opportunity to drive continuous improvement and innovation

• A role where your impact is visible and valued

If you’re an experienced FM leader who enjoys taking ownership, building strong client relationships, and delivering operational excellence — we’d love to hear from you.