The Workspace Receptionist role incorporates several facilities management tasks and is a great gateway into Pareto FM & the facilities sector. This is a full-time role based in Dublin 4 working for us directly. We are looking for the most vibrant, exciting, enthusiastic candidate. We want team members to be outgoing, customer focused, always willing to help and always willing to own a problem to completion.

The person needs to be a team player, who will always go above and beyond to achieve.

Reporting directly to the Soft Services Manager and Senior Client Team, to manage and develop a Workplace Experience that meets and exceeds customer expectation.

Joining a Multi-Skilled Team in delivery an excellent customer experience, whilst ensuring all services are delivered to contract and legal requirements.

Role Responsibilities:

· Covering the front desk, Welcoming and making sure visitors, staff and contractors are assisted/directed, ensuring the check-in process and clients security procedures are maintained

· Booking Meeting rooms, support with events

· Managing the incoming & outgoing mail. Taking ownership of the management of the mailroom

· Involvement with the wider workspace team, helping maintain areas such as print stations, stationary cupboards and meeting room equipment. Support with events including responding to enquiries, booking rooms, event set up

· Ordering of supplies/stationary/consumables

· Dealing with requests via a shared workspace inbox, responding to car-park, meeting room, access and postage requests, if and when required

· Ad Hoc jobs as directed by the workspace manager. Involvement in small project works

· Must be prepared to ‘fill the gaps’ and step into any of the facilities roles in times of constrained resource

Key Skills:

· Strong Communicator

· Client focused skills

· Able to work on own initiative or as team player

· Adaptable to various duties of the post

· Confident and courteous manner

· Commitment to customer care

· PC literate and competent in all relevant MS applications

· Cultural sensitivity and awareness

Experience:

· Employment within a fast-paced and varied role/customer service environment

· Front office/reception or hosting experience

· PC literate and competent in all relevant MS applications, i.e., Word, Excel and PowerPoint