Role Overview/Purpose:

This is a key position, based in Dublin and reporting to the Regional Account Manager, with specific responsibility for managing our Workspace Management function (Hard & Soft Service)in the Dublin Office.

Your primary focus will be to ensure these services are delivered in accordance with contractual KPI’s, prioritising an exceptional customer experience. This is an exciting opportunity to work with an extremely prestigious client and a high end corporate office environment. If you are a leader with a commitment to excellence in service delivery and a focus on customer satisfaction, we invite you to apply for this pivotal role. Join us in maintaining and enhancing the high standards of our client's head office environment.

Key Responsibilities:

§ Site management for hard and soft service delivery on the client Head Office Building inclusive of Cleaning, Workplace Experience, Waste management, Cleaning, Security, Events and Technical Services

§ Support the UK&I Cluster Manager with preparation and management of workspace operating and capital expenditure budgets

§ Direct line management of the allocated teams, accountable for performance management, development and engagement across the site

§ Development and implementation of workspace policies in line with the global workspace group

§ Supporting the UK&I Cluster Manager & Workplace PM teams with office specific projects

§ A single point of contact for all operational inquiries, ensuring streamlined communication and efficient issue resolution

§ Performance management, develop, train and ensure efficient utilisation of our outsourced FM partners through robust governance and reporting

§ Ensure delivery of FM programmes including preventative and reactive maintenance, life-cycle requirements and service level agreements

§ Implement and manage H&S procedures working with the HSQA team to deliver a healthy and safe working environment

§ Implement green initiatives such as energy-saving programs and recycling policies

§ Engaging with client and key stakeholders, effectively communicating the business message and identifying and delivering efficiency opportunities

§ Ensure ethical business practices are in place for all workspace team members and supply chain

§ Drive and deliver continuous improvement and innovations across the site

Education, Qualifications & Experience:

§ A self-starter, able to work on their autonomously and drive results

§ Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field (preferred).

§ Membership of the IPFMA, BIFM or other professional body, NEBOSH or IOSH qualified

§ 5+ year’s experience in facilities management, with 2+ years in a managerial role.

§ Strong knowledge of building systems, maintenance procedures, and safety regulations.

§ Strong leadership abilities with experience managing teams and external vendors