Location: Remote with travel as required

Salary: Up to £38,000 (Depending on Experience)

Working Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week)

Employment Type: Permanent, Full-Time

About the Role

We are seeking a proactive and highly organised Lead Contract Support professional to join Pareto FM, overseeing the day-to-day administrative operations across multiple client contracts. This role includes line management of the Contract Support team and close collaboration with Contract Managers, Finance, Engineers, and Sub-Contractors to ensure service excellence and contract compliance.

Key Responsibilities

• Team Leadership & Management

• Manage, mentor, and support a team of Contract Support professionals.

• Delegate tasks and monitor team performance to ensure SLAs and KPIs are consistently met.

• Provide training and development to new and existing team members.

• Conduct regular performance reviews and manage workload allocation effectively.

• Oversee CAFM system usage to ensure accuracy in job logging, scheduling, and documentation.

• Ensure timely and accurate completion of PPMs, reactive jobs, and remedial actions.

• Review and escalate any operational risks or service delivery issues.

• Manage compliance documentation and follow up on outstanding contractor paperwork.

• Support the raising of purchase orders, sales invoices, and extra works jobs.

• Monitor aged debt and assist in debt recovery processes.

• Ensure budget tracking and assist in financial reporting (WIP, P&L, and customer reports).

• Work closely with Finance to maintain integrity of contract financial data.

• Client & Stakeholder Engagement

• Act as a central point of contact for Contract Managers, clients, and sub-contractors.

• Build strong internal and external relationships to support a “One Team” culture.

• Attend and contribute to contract reviews, team meetings, and performance updates.

• Ensure all team documentation supports HSEQ compliance (logbooks, training, PPE records, toolbox talks).
• Support preparation for audits and inspections.
• Promote a culture of continuous improvement and service innovation.

Key Requirements

• Proven experience in a Contract Support or similar Facilities Management role.
• Experience managing or supervising an administrative/helpdesk team.
• Strong working knowledge of CAFM systems and Microsoft Office Suite.
• Excellent attention to detail, organisation, and time management skills.
• Confident communication and interpersonal abilities, with a professional email and phone manner.
• Financial administration experience including invoicing, debt chasing, and budget monitoring.
• Ability to thrive in a fast-paced, multi-site environment and adapt to changing priorities.

What We Offer

• The opportunity to lead and develop a growing team within a leading FM provider.

• Flexible remote working with occasional site visits.
• A supportive and inclusive culture focused on service excellence.
• Career development and training opportunities.